Returns and Exchanges: Returns, exchanges and cancellations are not accepted at this time. If you have any problems with your order, please contact firstname.lastname@example.org and we will be happy to help!
Processing time: Orders will be processed within 3-5 days of receipt. If you need an item sooner, or by a specific date, please contact me before ordering.
Shipping times: Shipping times vary. Please note if you have selected tracked or untracked shipping at checkout. All orders are shipped via Canada Post except Winnipeg orders which will be personally delivered within 2 business days (not including processing time- some exceptions apply). If you have any questions about shipping methods, please contact me prior to placing your order.
Customs and import taxes: Customers are responsible for any customs or import taxes that may apply. Delays due to customs are out of our control.